Onsite & Site Management Services

Integrating Technology offers three layers of customer engagement, which have been developed over many years of providing these types of services.

These services are:

  1. Ad-hoc Consultancy arrangement
  2. Managed Support Service Agreements
  3. Service Level Agreements

The Ad-hoc Consultancy agreement provides the customer with the flexibility of having access to a large knowledge base (in excess of 20 professional staff, located nationally) of technical experts. These staff are engaged via a contract managed through our centralised service desk. Once the customer defines a task, the relevant level of technical support is identified to help provide a solution by the service desk. These staff are than allocated to solve the customer issue, and the incident is closed by the service desk.

 

An Integrating Technology Managed Support Services Agreement provides the client with priority access to the following services:

  • Centralised call logging and management; via dedicated number, direct mobile access or email, including escalation and follow up.
  • Management of warranty/maintenance agreements with vendors.
  • Help Desk and Technical telephone support.
  • Applications Support
  • Regular scheduled pro-active on-site and/or dial-in preventative maintenance and administrative support.
  • Reactive on-site and/or dial-in emergency support with prioritised response times.
  • 24 hours x 7 days Support Services.
  • Other Managed Services, such as ad-hoc implementation services. Product supply for Hardware / Software upgrades.
  • Hot Spares for recovery.
  • All of the Managed Support Services offered by Integrating Technology can be tailored to meet your individual IT requirements.