Our Pledge
Due to the pace and extent of change in the IT industry, clients need, more than
just technology products—they need technology partners. Integrating Technology
Bendigo provides that partnership. We offer our clients a total service,
from pre-sales advice to after-sales support. This service includes solution consulting,
acting as an information support hub, designing and installing networks and assembling,
upgrading and maintaining computer hardware and peripherals.
Dedicated to providing all services to a standard of exemplary quality Integrating
Technology Bendigo supply Microsoft Certified Professionals. Having applied these
principles without compromise, we intend to maintain our valued reputation in an
enduring partnership with our clients. Integrating Technology Bendigo information
technology provides end to end solutions from product purchase to integrated solutions.
Our Services
Fixed IT Costs
Throw out all accepted knowledge about maintenance costs and now challenge the entire
concept of the way IT companies do business!
- Fixed costs
- Guaranteed response times
- Consultancy visits
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Server & Desktop Services
- Defined Service Level Agreements (SLA's)
- Fixed contract price
- Appropriate skilled staff selection
- Staff backfill for training, leave & sickness
- Total fault call management through to resolution
- Periodic reporting & analysis – 3, 6 and 12 month contracts
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Software Development
iTBen utilises its own in-house development team and can provide additional resources
from one or more of its development partner companies to design, develop and
implement your custom software requirements.
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Onsite & Site Management Services
- Ad-hoc Consultancy arrangement
- Managed Support Service Agreements
- Service Level Agreements
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Remote Monitoring Services
- Cost-effective, secure and reliable remote network monitoring services
- Availability and Performance reports
- Customer Portal enabling you to login and see details of monitors on each device
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Documentation Services
Good IT documentation enables you to:
- Detect security vulnerabilities
- Optimize network and system configuration
- Standardize configuration settings across all networks and systems
- Accelerate problem resolution and troubleshooting
- Speed up Disaster Recovery
- Educate new staff and consultants on the organization’s IT infrastructure
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Training Services
iTBen can deliver in-house training, on-site training or organise your businesses
complete training requirements. Training can be individualised or be aimed at a
group of employees, Complemented by iTBen IT Business Consultancy Services.
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Business Consultancy
The benefit of utilising iTBen Business Consultancy services is that you are involved
with iTBen's consultants all the way. Business processes and procedures, requirements
and strategies are all brought together to provide a business plan on which to proceed.
We help you put that plan together and then if desired assist you in actioning the
plan in full or that part which is relevant at the time.
You drive, we service.
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Infrastructure Reviews
iTBen offers a complete infrastructure review service that will enable you to identify
the critical planning parameters for your systems and assist you in creating your
plan. Including areas in
- LAN
- WAN
- Hardware
- Software
- Network Operating Systems
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