Server & Desktop Services
The rapidly growing complexity of systems combined with the general shortage of
able staff has meant that the key day to day business issues have become keeping
the existing systems operating with too few skilled staff. Many managers find themselves
preoccupied with trying to manage existing systems when they should be focusing
on improving the alignment of IT strategy to the business objectives.
Integrating Technology's approach encompasses a set of projects
to ensure the success of a Desktop Support Services contract. Specific projects
within this service include:
- Design of the service delivery process
- Design of the service delivery measurement
- Managing the transition, operational change and hand-back processes
Benefits
- Business focus
- Whilst Integrating Technology manages the day to day IT support
requirements, your IT staff are able to focus on the strategic IT and business objectives.
- Skills substitution
- Having access to Integrating Technology's pool of qualified engineers
allows you to match your requirements to an individual skill.
- IT/business alignment
- Redeploying your IT staff to the strategic areas of the business will have a direct
effect on the alignment of IT strategies to business objectives.
- Improve productivity
- Faster resolution of End User problems will reduce downtime, hence increase productivity.
- Problem identification
- Analysis of the support trends allows Integrating Technology to
offer advice and recommend courses of action to improve End User satisfaction.
Features
- Defined Service Level Agreements (SLA's)
- Fixed contract price
- Appropriate skilled staff selection
- Staff backfill for training, leave & sickness
- Total fault call management through to resolution
- Periodic reporting & analysis – 3, 6 and 12 month contracts